Refund policy

RETURN, EXCHANGE & REFUND POLICY

At Mopelola Fashion and Beauty, we are committed to delivering quality products to our customers. Please read our policy carefully before placing an order.

1. RETURN POLICY

We only accept returns if the mistake is from our side, including:

  • Sending the wrong colour, size, or product.
  • An incomplete order.
  • A confirmed factory defect.

All return requests must meet the following conditions:

  1. Immediate Notification: Customers must notify us immediately after receiving their order if there is an issue.
  2. 24-Hour Return Window: All returns must be initiated and sent back within 24 hours of receiving the order.
  3. Original Condition: Items must be returned in the exact same condition in which they were delivered.
  4. No Smell or Scent: Items must be completely free from perfume, sweat, smoke, or any other smell or scent.
  5. No Damage: Items must have no dents, tears, stains, or damage.
  6. Inspection: All returned items will be inspected before acceptance.

Important: Any returned item that does not meet our return conditions, including items with any smell, stains, tears, or damage, will be rejected and sent back to the customer. The customer will be responsible for the delivery cost of sending the rejected item back.

Please contact us and wait for our instructions before returning any item.

2. REFUND POLICY

Refunds will only be considered under the following circumstances:

  1. Wrong Item: We sent the wrong colour, size, or product.
  2. Incomplete Order: An item or component of the order is missing.
  3. Factory Defect: The product has a confirmed manufacturing defect.
  4. Unavailable Product: An item ordered is unavailable, and we are unable to fulfil the order.
  5. Order Not Dispatched: If your order has not left our office and you change your mind, you may request a cancellation and refund.

No refunds will be issued for change-of-mind requests once an order has left our office.

All refund requests are subject to verification and inspection where applicable.

3. EXCHANGE POLICY

Exchanges are only accepted when the mistake is from Mopelola Fashion and Beauty, such as sending the wrong colour, size, or product.

  • Exchanges are subject to availability.
  • If the correct replacement is unavailable, a refund will be arranged where applicable.
  • We do not offer exchanges for change of mind, personal preference, or incorrect selections made by the customer when the correct item was supplied.

4. HOW TO REPORT A COMPLAINT

For all complaints, returns, exchanges, or refund requests, please contact us through our official WhatsApp complaint line or Instagram page, @mopelola_fashion_beauty.

Please provide:

  • Your order number.
  • A detailed explanation of the issue.
  • Clear photos or videos showing the issue, where applicable.

Customers must notify us immediately upon receiving their order and follow our return instructions.

5. PLEASE NOTE

We encourage all customers to confirm their product selection, colour, and size carefully before completing their purchase.

By placing an order with Mopelola Fashion and Beauty, you acknowledge that you have read and understood our Return, Exchange and Refund Policy.

Thank you for shopping with us.

Mopelola Fashion and Beauty
Confidence and Elegance.